At Kebez, we are committed to providing a dependable and transparent shopping experience for customers in the United States, Germany, and the United Kingdom. We offer free shipping on all orders placed through KEBEZ.COM At this time, we ship to the United States, Germany, and the United Kingdom.
German & UK Orders — VAT & Duties
For orders shipped to Germany and the United Kingdom, all applicable EU/UK VAT and import duties are calculated and collected at checkout (in EUR for Germany, and in GBP or the local market currency for the United Kingdom). Nothing is payable on delivery. Shipping to Germany and the United Kingdom is free. These international orders are processed through Shopify Managed Markets, with Global-e acting as the merchant of record.
Delivery Times
Below are the estimated delivery timelines for shipments placed on KEBEZ.COM
Order Cutoff Time
5:00 PM Eastern Time (ET). Orders placed after this time will be processed the following business day, which may add an additional day to the delivery timeline.
Order Handling Time
1–3 business days (Monday–Friday). Once your order is processed, it will be dispatched through one of our trusted shipping partners.
Transit Time
5–12 business days (Monday–Friday).
Estimated Delivery Time
6–15 business days.
Carrier Services
We partner with reliable shipping providers for deliveries to the United States, Germany, and the United Kingdom. These may include USPS, UPS, FedEx, DHL, Royal Mail, or other regional and international carriers depending on your destination.
Shipping Costs
Free Shipping
All orders placed on KEBEZ.COM qualify for free shipping with no minimum purchase requirement, including orders to the United States, Germany, and the United Kingdom.
Delivery Issues
If you experience delivery delays, lost packages, or other shipping-related concerns, please contact our customer support team as soon as possible. We will work with the carrier to help resolve the issue and ensure your order arrives safely.
Tracking Your Order
Once your order has shipped, you will receive an email notification with your tracking number. You may monitor shipment progress through our Track My Order page on KEBEZ.COM
Questions
For additional shipping questions, please visit our Frequently Asked Questions page or contact us at Email: Support@kebez.com
Contact us
Customer support: 9:00 am to 5:00 pm EST (Monday -Sunday)
Email: Support@kebez.com
Phone: +18137147423
Company name: Water To Roof LLC (dba Kebez)
Address: 12933 Tribute Drive, Riverview, FL, 33578, United States
We will answer the phone, and reply to emails within 12 hours during working/ business days.